We support utility operators as an extension of their team. Not as a vendor who shows up when something breaks. We know the systems, we know the field hardware, and we understand how the billing cycle actually works.
Most co-ops and small utility companies run lean. Your team handles field work, member services, billing, compliance, and whatever else lands on their desk. With Infomatrix, you get both an IT partner and an operations partner. We handle the metering systems, the network infrastructure, and the day-to-day office support so your team can focus on running the utility, not troubleshooting the technology behind it.
We work across the full Itron ecosystem. Legacy Fixed Network infrastructure, Temetra deployments, Aerial read migrations, endpoint management, and collector configuration. We understand how the metering side connects to the billing side, and we keep both running.
Electronic Volume Correctors, IMACS configuration software, AGA7/AGA8 volume correction, alarm management, and data retrieval. The field hardware that calculates corrected volume at every delivery point.
Measurement data, system monitoring, and the telemetry layer that ties your field devices to your operations. We handle the IT side of keeping Masterlink running and integrated with the rest of your systems.
The servers, networks, workstations, cybersecurity, and cloud platforms that support everything else. Microsoft 365, backup systems, endpoint management, and the day-to-day IT that keeps the office running.
IT is only half the picture. We also support the administrative and operational side of running a utility, the work that keeps your office organized, your documentation current, and your team focused on member services instead of paperwork.
Review how work actually moves through your office. Fix bottlenecks, reduce manual steps, and build processes your team can follow without chasing someone down.
Clear operating procedures, digitized manuals, and onboarding resources written in plain language. The kind of documentation your team will actually open.
Custom tracking systems for operations, reporting, and member data. Built for the people who actually use them, not for a consultant's portfolio.
Email alerts, automated notifications, and reports that actually tell you something useful. We connect the systems you already have so information stops falling through the cracks.
Day-to-day operations help for your management and admin team. Organization, task coordination, and system improvements as your utility grows and changes.
Help your GM and board prepare reports, presentations, and AGM materials. We also introduce practical AI tools that save leadership real time on planning and communication.
Building maps, safety signage, compliance documentation, and visual tools designed for clarity. The kind of materials your safety officer and field crews actually reference.
When someone leaves or a role changes, the knowledge stays. We document responsibilities, build onboarding resources, and make sure new hires aren't starting from scratch.
A gas co-op reached out through our website. Could we help with their servers and networking? Our president drove out to meet their management team.
They warned us before we even saw the server room, the utility room upstairs. Two servers, a NAS, and networking hardware on a shelf, all barely hanging on with a huge spaghetti mess. "We told you it was rough. Are you up for this?" He said he loves a challenge. They asked when we could start.
We coordinated the network and server rebuild, helped finish the ERP migration, and never left. Over time we learned the full utility technology stack, unique from general IT. GasMicro, Itron, Masterlink, the billing cycle, the field processes. Not from a textbook, not from a manual or a course. From the seat. Two years in, the co-op brought on a second consultant from our practice to cover operations and admin support full time. Today we operate as a supplemental team for the full office. IT, operations, documentation, leadership support, all of it.
When a critical Itron component hit end-of-life, every vendor in the chain gave us the same answer: it can't be upgraded, don't touch it, you'll brick it.
We dug in anyway. Found a way into the system, upgraded the units, and kept a core piece of the billing cycle running while we planned the proper migration to Temetra.
The VP of Technology at one of the vendors called us after and asked if we knew anyone else with our skillset he could hire.
We operate as part of the team, not as an outside contractor. We know the staff, the systems, and the seasonal workflows.
We cover both sides of the practice. IT infrastructure plus day-to-day operations, documentation, and administrative support.
We understand the Alberta gas co-op landscape, the regulatory context, and the vendor ecosystem. Gas Alberta, Federation of Alberta Gas Co-ops, and the vendor ecosystem around them.
Utilities run on specialized technology that most IT providers don't understand. We do. And we support the whole operation, not just the computers.
Talk to us about your utilityWe're already embedded with a gas co-op in Southern Alberta. If you're a utility operator in Alberta looking for the same kind of support, let's talk.